FREQUENTLY ASKED QUESTIONS
The team at Play.co.za can answer all of your frequently asked questions about online sports and casino betting and provide you with live support whenever you need it.
Signing Up
Please click on the 'Register' button located at the top right corner of the website. Follow the steps from 1 to 5 as prompted. Upon reaching step 5, click on 'Get Verification Code', which will be sent to the phone number you provided via SMS. Once received, enter the verification code to complete the registration process.
If you require further assistance, please don't hesitate to contact us via our live chat or by sending an email to support@ play.co.za.
The accuracy of your data is a necessary condition for using our products. Funds management in your Play.co.za account is conducted in a similar way to a bank account. We need your first name and last name to verify your identity. By providing your date of birth, you confirm that you are legally allowed to access our services. Additionally, we need your email address so that, in case you forget your password or need to receive notifications about our services, we can reach you.
Play.co.za platform can only be used by persons over the age of 18 years. Providing your National ID number acts as proof that you are eligible to use our services.
Your account number can be found on your profile under account settings where you can edit your personal information.
No. Your sign up does not bind you in any way and you are not obligated to make regular deposits or place a certain number of bets. However, by signing up you agree to our General Terms and Conditions.
Yes, please contact support.
You don’t need to make a deposit immediately. You may make a deposit whenever you like by using the “Deposit” option.
Contact support on our live chat by clicking on the Live Chat button available at the bottom of your screen. Alternatively, send us an email at support @play.co.za
Payment Methods
At Play.co.za, we accept debit and credit card facilities such as Visa and Mastercard. The payment system makes use of advanced security measures, including 3D Secure, to provide extra security for our online debit/credit card payments.
Once you have completed your debit/credit card transaction online, you will receive a text message from your bank containing a pin to verify your transaction.
EFT Secure is a hassle-free way to make fast and secure online payments using your cheque, savings or credit card accounts with real-time EFT payments. Play.co.za makes it easy to transact, at the convenience of protecting sensitive data.
Funding your Play.co.za account with 1 Voucher has never been easier! Just follow these easy steps:
- Purchase a 1 Voucher from thousands of stores nationwide or simply buy it online.
- Log into your Play.co.za account, click on 'Deposit' in the upper menu.
- Select 1 Voucher as your payment option, and click 'Redeem'.
- Enter the 16 digit 1 Voucher pin and your phone number & click 'Submit'
It's that simple to redeem your voucher, and your account will be credited instantly.
With OTT Vouchers, you can safely & securely manage your funds and enjoy all the great features of Play.co.za. Just follow these easy steps:
- Purchase your OTT Voucher from one of the affiliated stores nationwide.
- Log into your Play.co.za account, click on 'Deposit', and select OTT as your payment option.
- Enter the 12-digit OTT Voucher pin and click 'Submit'. Be sure to enter the exact amount that you have on your OTT Voucher.
It's that simple to redeem your voucher, and your account will be credited instantly.
Deposit
Making a deposit on the Play.co.za platform is easier than ever.
To get started, simply follow these steps.
- Login to Play.co.za.
- Select your “Balance” from the top right corner of the page.
- Select “Deposit”.
- Select method of deposit and then follow the on-screen instructions.
Withdrawals
Making a withdrawal on the Play.co.za platform is simple.
1. Click on your username in the top right corner of the screen.
2. Click “withdraw” on drop down menu
3. Select EFT
4. Enter bank details, amount and click “submit”
Note: Before you can withdraw, you must complete any active wagering as well as any necessary outstanding KYC documentation
Popular Questions
If you need assistance, you can reach out to our support team through our live chat feature by simply clicking on the Live Chat button located at the bottom of your screen. Another option is to send us an email at support@ play.co.za.
Placing Bets and Settlement
To place a bet, log in with your username and password. Browse our available bets and select one or several that you'd like to wager. Your selection will appear in a bet slip on the right-hand side of the page. Then, define the amount you wish to stake and select the type of bet (single or multiple bet). Before confirming, review your bet and terms one last time and take note that you may not cancel any bets once they have been placed, in accordance with our General Terms and Conditions.
At Play.co.za you can choose different types of bets. Starting with one prediction, you can use the “Single” bet option (single), with two or more predictions you can place “Express” bets, and with three or more predictions you can place a “System” or “Chain” bet. And if you would prefer to place “Single” or “System” bets, you need to select the desired option.
A “Single” bet is the simplest form of betting. You predict an outcome, specify the desired stake and place the bet. If your prediction is correct, you win the bet. The winnings are calculated by multiplying the odds by the stake.
Multibet is a bet consisting of two or more events in which a necessary condition is that none of the events should lose. Multibets’ total odds are calculated by multiplying the odds of all the individual predictions.
The vast majority of the offered bets may be combined freely in a Multibet. There are a few exceptions, however, such as certain Formula – 1 bets that can only be placed as “Single” bets. The bookmakers decide which bets can be combined, and their decision is based on various factors, such as the respective game or the event. You will be informed of their decision by the time the bets are placed. Please note: several bets on the same event/outcome cannot be placed as an “Multibet” or “System” bet.
A “Chain” bet is a combination of “Single” bets on events independent of each other. The customer choses the order of the bets included in the chain and the unit. The unit stake is placed on the first selection as a single. If this generates a return, the unit stake is deducted from the winnings and placed on the second selection and so on until the chain is complete or all funds are lost. If at any stage there is not enough funds on the bet to cover the unit stake then the total remaining balance is staked and the chain continues.
“System” is a bet which consists of at least three events. The program forms variants of the events you have selected. For example, if you select a 2/5 system, it means that at least 2 events from 5 must win for the bet to win. The minimum sum of each bet depends on the selection of the system.
A handicap is a head start given to a selection expressed in goals/points/sets/frames etc. depending on the type of the competition. The handicap is offered by the bookmaking company and it can be “positive” (1), “negative” (-1) and “zero”. For example, if you made a bet on “Handicap 1(2)” on a football match, this means you allowed Team 1 a 2 - goal ‘head start’.
- If the match ends 1-1, then adding the handicap will produce a score of 3-1 and the bet will win.
- If the match ends 0-3, then adding the handicap will produce a score of 2-3 and the bet will lose.
- If the match ends 0-2, then adding the handicap will produce a score of 2-2 and the bet will result in a push (stakes returned).
- If the handicap is “negative”, you need to subtract rather than add.
Here are a few other examples of a handicap:
- Bet W1 Handicap (-1) can win only when the home team wins the match by two goals.
- Bet W2 Handicap (1) can win only when the away team does not lose the match (draw or victory of the away team).
- Bet X Handicap (1) can win only when the home team wins the match by one goal (or when the away team loses by one goal).
- Bet X Handicap (-1) can win only when the home team loses the match by one goal (if the away team wins by one goal).
- Bet W1 Handicap (-2) can win only when the home team wins the match by three goals. Bet W2 Handicap (2) can win only in the following result of the match:
- A draw.
- The victory of the home team by one goal.
- Any victory by the away team.
- Bet X Handicap (2) can win only when the home team wins by two goals.
- Bet X Handicap (-2) can win only when the home team loses by two goals (or the away team wins by two goals).